Shipping Policy

Last updated: August 30, 2026

At Meltello, we’re committed to getting your order to you as quickly and safely as possible. Please review the information below for details about our processing and shipping times.

Where We Ship

Meltello currently ships to:

• United States
• Canada
• European Union
• United Kingdom
• Australia
• New Zealand

Processing Time

All orders are processed within 1–5 business days after your order is placed.

Processing time includes preparing, packing, and getting your order ready for shipment. Orders are generally not processed on weekends or holidays.

Please note that processing times may occasionally be longer during holidays, sales, product launches, or periods of unusually high order volume.

Shipping Time

Once your order has been processed and shipped, the estimated shipping time is:

6–12 business days

Please keep in mind that shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, customs processing, carrier delays, weather, or other circumstances outside of our control.

Estimated Total Delivery Time

Your estimated total time from placing your order to receiving it is approximately:

7–17 business days

This is calculated as 1–5 business days for processing + 6–12 business days for shipping.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the tracking information to update after your order has been shipped.

International Orders & Customs

For orders shipped outside the United States, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by your destination country.

Any customs duties, taxes, or additional fees charged by your country's customs authorities are the responsibility of the customer unless otherwise stated at checkout.

Meltello is not responsible for delays caused by customs clearance.

Shipping Delays

While we work hard to ensure your order arrives within the estimated timeframe, Meltello is not responsible for delays caused by:

• Shipping carriers
• Customs or import processing
• Weather or natural events
• Holidays or peak shipping periods
• Incorrect or incomplete shipping addresses
• Events outside of our reasonable control

If your order has not arrived after the estimated delivery window, please contact us so we can help investigate the shipment.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you would like us to resend the order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged items, photographs of the packaging and product may be requested so we can investigate the issue and determine the appropriate resolution.

Questions About Shipping

If you have any questions about your order or our shipping policy, please contact the Meltello customer support team.

We’re happy to help!

Meltello